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How Incidence Response is Managed Using Security Standard Operations Procedure Incident response is an act of addressing and managing the outcome of a security breach or an incident following an organized approach. The objective of applying an incident response is to manage the situation that would limit the incurred damage, as well as reducing costs and recovery time. In this approach, it also requires a policy that defines, in specific terms, the composition of an incident and provides a step process that will be applied to resolve the problem. An organization’s incident response is made up of a computer incident team, security and general IT staff, representatives from the legal, human resources and public relations departments. In the many experiences of incidents encountered by SANS (SysAdmin, Audit, Network and Security) Institute, which is a world-class security operations center, they have offered these steps to handle an incident effectively.
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Knowing that there is always a possibility of a security breach or computer incident, an organization must first prepare how to address this by educating its users and IT staff on the importance of an updated security measures and, at the same time, training them how to respond to computer and network security incidents properly and quickly.
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Creating an incident response team is necessary so the group’s task is to determine whether an incident is a security threat and act on it. As soon as the team confirms that it is a security incident, they can contact CERT (Computer Emergency Response Team) Coordination center, which can track the internet security activity and has current information on viruses and worms. The team continues to determine as to how far has the problem spread over the systems and devices and contains the spreading by disconnecting the affected areas in order to prevent further damage. When the team validates the origin of the incident, this is followed by eradicating the root cause and all traces of the malicious code. Then the data and software are restored from the clean, backup files, making sure that no vulnerabilities remain; also, systems are monitored for any sign of recurrence. Before the team makes a report on the incident, they analyze first on the incident, so that in the report they reflect on how they handled the incident and what recommendations to give to prevent any recurrence and, at the same time, what to response in case another incident arises. It is vital for an organization to hire qualified IT employees who has the training to handle computer incidents, such that they can fill in the role of incident responders and security operations center analysts when the organization puts them as a team to handle incident problems. However, for large corporations, security measures are handled with prime importance, so that some corporations outsource from security service providers or contract specialists. To most organizations, they utilize a mix of their in-house incident team collaborating with an outsourced security analysts. Regardless of what the team structure may be, the organization must see to it that their incident responder team must have the training coming from a security provider that has the reputation of a global security standard service.